<br/> We need to create a custom IVR service including the following services:<br/>- Welcome greeting (Multiple level Auto Attendant too?)<br/>- Ring groups<br/>- Whisper<br/>- Voicemail to Email<br/>- Fax to Email<br/>- Possibly Call recording as it will be simple to provide.<br/>To include the configuration of the following servers as dicussed:<br/>2 x Fileservers &amp; Database servers (Mirrored for redundancy)<br/>1 x Asterisk Application server<br/>Configuration will allow the addition of more asterisk servers as required to handle more calls as server load gets too high.<br/>Single point of access for config and call routing, including adding additional server for increased traffic. To achieve this we need "Replication procedures across multiple asterisk" and "Syncronisation/Cluster setup of Storage and Db Servers"<br/>Services must be 100% configurable via remote web servers making database entries for Dial plans, recordings, etc.<br/><br/>The following services will be needed in subsequent additional projects/milestones soon after completion of initial project:<br/>- Auto Attendant<br/>- Queues<br/>- Music on hold<br/>- Time conditions<br/>