Automotive service company customer service system is mainly for the automotive services company providing members the best customer service. Main features are as follows: 1, IVR automated voice navigation A, to provide different levels of log check Member, integral management, account management B, systems are not limited to insurance, illegal track and trace 2, ACD functionality with Smart Link adapter functions; not limited to, automatic switching manual seats, manual seat specific forwarding function; 3 voice outbound A, has expired insurance, driving license, inspection, such as illegal unpaid outbound voice reminds B, with intelligent outbound function questionnaire, play potential customer, the effect of maintaining existing clients 4, Knowledge Services Knowledge Base, including words, the representative agent evaluation, feedback processing issue 5, two-way audio recordings can be transferred to phones that provide members with customer service representatives call recording; a recording storage, management 6, squad leader (general labor) seats available monitor features a powerful plug seats, dismantling, monitoring; customer service management functions on behalf of 7 , providing customers with voice mail voice mail questions matter, the inconvenience to customers in real-time check voice mail answer the phone company to provide customers with access to relevant information such as: car, car rental activities, information 8, SMS function A, with expired insurance, driving license, inspection, violation and other SMS alerts outstanding B, with intelligent messaging function questionnaire, play potential customer, the effect of maintaining existing customers 9, bomb-screen feature phone customers to call Customer Feedback registration of 10, traffic statistics function 11, the report features 12 Member Users are welcome to contact us for more information can also be tailored for the user. System standard configuration: 8 single voice line and SMS channels
