【C】
此系统为企业内部系统，主要提供企业内部的IT运维管理，基于ITIL的标准开发，其包含以下相关内容，基于ITIL V3：
1.动态服务管理平台，提供Service Catalog的服务目录管理
2.事件管理平台，Incident Management
3.服务台的系统管理以及业务处理，Service Desk
4.问题管理平台，Problem Management
5.安全管理模块，Security Service
【E】
This system is for internal systems, the main provider of enterprise IT operations management, ITIL-based standards development, and includes the following related content, based on ITIL V3:
1 dynamic service management platform that provides the service catalog Service Catalog Management
2 Event Management platform, Incident Management
3 help desk systems and business process management, Service Desk
4 issues management platform, Problem Management
5 Security Management Module, Security Service
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